Have I been double charged?
In the last 24 hours, some customers have been affected by a payment processing error coming from Cuscal, a payment processor for financial providers. This has meant that some Visa customers have been charged a second time for transactions with us made between March 11th-13th. We understand the financial hardship and distress that this may have caused and are outraged on behalf of our customers. Cuscal have confirmed that all incorrect transactions will be rectified and refunds will be made into affected customers’ accounts by 2pm today. Rest assured we’re working to get to the bottom of this with Cuscal to ensure it doesn’t happen again.