What is a bulk order?
Examples of orders that we classify as ‘Bulk Orders’ are as follows:
• Order of products over normal retail quantities.
• Orders that total over 250kg will be subject to a bulk delivery fee, as they require special handling and transport allocation.
• Multiple orders placed during any 7 day period that combined volume meets or exceeds the Bulk Order criteria.

If we classify an order as a ‘Bulk Order’, it may attract a handling charge depending on the size of your order. We will contact you as soon as possible after the placement of your order to advise you of the exact handling charge payable. If you are unsure whether your order is a Bulk Order and would like to find out the exact handling charge payable before you place your order, please contact our customer service team on 1800 000 610 at least 6 - 7 days prior to placement of your order. Bulk order or multiple orders delivered within a 7 day period may attract additional delivery fees.